How can I get your availability sent to me?
Call our customer service dept. at 760–631–0992.

When can I find your availability on the web or expect it in my e–mail?
We like to have it out by Wednesday morning or early afternoon. It is e–mailed and faxed immediately and will be on our web site within the hour. E–mail addresses receive it within minutes where as faxing can take hours.

How accurate is the availability on the web–site?
The availability is updated every 15 minutes on our web–site.

How long is the availability active?
Wednesday at noon until the following Monday at noon. This is critical in the heavy shipping months so that orders can be processed and shipped on the appropriate days, especially air shipments.

Can I order from the availability and have it shipped the same week?
We prefer that you receive it in the week that it is ordered from.

When is the latest that I can make changes to an availability order?
Friday at noon for Monday shipping.

What is the minimum I need to order?
Off availability it is only required to fill one box.

What if I only need a few trays which would leave a partially filled box?
It is in your best interest to fill the box. Having that extra space in the box gives the trays too much room and can ruin an awesome tray of plugs simply by being thrown around in the box even though we pack it very well. A surcharge will be applied to unfilled boxes. No claims will be honored on partially filled boxes.

Do I call my broker to order from availability?
Yes. We do all ordering through brokers. View our broker list.

Do you backorder any product that I couldn’t get when I placed my order?
No, there are no backorders when ordering off availability. If the tray has already been sold then please look on the availability and match an appropriate sub. Availability is just that…Available. Try to be open to subs and tray sizes when working off availability.

What tray sizes do you sell on availability?
The availability is a combination of spec programs (if we have the space) and the extras that come off the custom orders. So there could be several different tray sizes on the avail at any given time. It could be 72’s on some items or 128’s. The majority of the trays will be, 288’s or 512’s.