What is ePicas?
ePicas is a software package that enables you to view live availability on our web site and place availability or pre-book orders at any time of the day or night. ePicas also offers an Excel download option and the ability to look up orders, order status and tracking numbers. Soon, it will also offer access to photos and cultural information in both an html and PDF format.

What are the BENEFITS of using ePicas?
Click HERE to see the benefits.

Who can place orders through ePicas?
You or your broker.

What type of orders can be placed through ePicas?
Pre-booked and availability orders.

When can orders be placed?
Any time of the day or night.

Who is notified when an order is placed?
If the order is input by the customer, the customer, broker and Plug Connection will all receive an acknowledgement.

How often is ePicas availability updated?
ePicas availability is live and is automatically updated whenever a transaction occurs.

What is the big difference between standard availability being updated every 15 minutes and ePicas live availability?
When you place your order through ePicas, the likelihood that your order has already been sold is close to zero. When you place a standard availability order, it takes time for the order to go from your hands to the hands of the Plug Connection customer service representative. During this time, the likelihood that your order will be sold increases.

Do I need a name and password to log into ePicas?  If so, how do I obtain them?
Yes. Click, HERE to request your ePicas login ID and password.

What if I have additional questions?
Feel free to call us at (760) 631-0992 or e-mail us at HERE with any questions.