SHIPPING

Plug Connection strives to deliver high quality plugs and liners on time and at the best rate.

Products are securely packaged in our custom shipping boxes and ship via UPS, FedEx, OnTrac, or air freight. Large orders on rolling racks or our custom, one-way pallet racks ship via OnTrac, common carrier, or Plug Connection truck.

F.O.B. Vista, CA
Shipping is pre-paid and added to invoice

Freight damages must be reported within 48 hours. Claims information under Freight Damage & Freight Claims below.

SHIPPING METHODS

Air Freight
UPS 2nd Day and UPS Next Day
FedEx 2Day and FedEx Overnight
OnTrac to most CA, ID, OR, UT, WA, and AZ zip codes
Commercial Refrigerated Truck
(EuroAmerican Truck, BEKS Trucking, Oak Harbor, and Tawjo Trucking)
Plug Connection Truck (seasonal)

PHYTOSANITARY CERTIFICATE

Plug Connection’s Master Phytosanitary Certificate eliminates all domestic phytosanitary fees with the exception of tomatoes, grafted tomatoes, grafted tomato and potatoes (Ketchup ‘n’ Fries) into Alaska, Montana, and Nevada—$80*. International phytosanitary fees are $125* into Canada and everywhere else in the world. *Subject to increases.

CUSTOMER PICK-UP

Tuesday through Friday 7:30 a.m. to 3:30 p.m.
No Monday pick-ups.

PALLET RACK

For shipping large orders, our custom-built, environmentally-friendly pallet rack breaks down easily and reduces time receiving and unloading. Our small 4’ pallet rack accommodates up to 60 trays, or as many as 162 trays per large 6’ pallet rack. 100% recycled plastic shelving—reuse or recycle.

SHIPPING BOX

Our time-tested shipping box reduces freight damage and ensures grower-customer satisfaction.

SHIPPING BOX FOR GRAFTED

Special packaging and boxes securely protect the shipment of our grafted products. Free freight on Mighty ‘Mato and Mighty Veggies orders only applies to full boxes of 20mm varieties—2-tray box or 4-tray box.

BOX CHARGES

$8.00 per winterized box.* All boxes shipped to cold weather states from weeks 01 to 12 will be winterized. Cold weather states: AK, CO, CT, DE, IA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, MT, ND, NE, NH, NJ, NM, NY, OH, OK, OR, PA, RI, SD, UT, VT, WA, WI, WV, WY *Plug Connection may stop shipment without approval or winterize box based on weather forecasts year round to any state.

Partial box charge is $25.00 per box.

WRAPPING CHARGES

Wrapping is available at $0.60 per tray. *An optional service. If requested, we wrap individual trays with a sheet of paper to add extra protection during shipping. **Included in liner price for all succulent trays.

FREIGHT DAMAGE & FREIGHT CLAIMS

Customers should inspect boxes and plants in the presence of a representative of the carrier. If damage exists, it should be noted on the bill of lading at time of signature. All shipping damage must be reported to claims@plugconnection.com within 48 hours with digital images. No freight claims will be honored on partial boxes. SHIPMENTS ARE NOT INSURED.

Our normal terms are based on shipping from Plug Connection in Vista, CA. Plug Connection will provide assistance in processing freight damage claims. However, Plug Connection will not assume liability for any shipment unless it was shipped on one of our trucks.

Orders sent during inclement weather will be at the customer’s risk. Please contact us as early as possible if customer would like to delay shipment due to weather. Cold weather boxing is available, and our winterized box charge is $8.00 per box and mandatory at our discretion. See details under Box Charges above.

ALL RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE. STANDARD FUEL SURCHARGES INCLUDED. SUBJECT TO INCREASES WITH ABNORMAL SPIKES IN FUEL COSTS.

PCtruck
boxes
PCpallets
PCracks